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Opus Team is on hand to meet all your day-to-day Business IT Support requirements while proactively monitoring your systems to effectively manage any arising challenges.

We’ll take the time to understand your individual needs; whatever level of support your business requires and create a tailored IT Support package.

Opus Team is committed to providing businesses with the best possible service for their IT infrastructure and have developed two business IT Support offerings; fixed-price support to provide reassurance throughout the year and ad-hoc support for specific projects or problems. (more…)

Opus Team is on hand to meet all your day-to-day Business IT Support requirements while proactively monitoring your systems to effectively manage any arising challenges.

We’ll take the time to understand your individual needs; whatever level of support your business requires and create a tailored IT Support package.

Opus Team is committed to providing businesses with the best possible service for their IT infrastructure and have developed two business IT Support offerings; fixed-price support to provide reassurance throughout the year and ad-hoc support for specific projects or problems.

Fixed-price support customers have access to all our core business IT Support services, covering all critical areas of your IT infrastructure via our IT help-desk for a competitive and fixed monthly price.

The vast majority of problems can be remedied remotely, with our technicians gaining access through our secure, remote access system and dealing with the issue directly. However, when this isn’t possible our field engineers are on hand to resolve problems on-site. In these instances, our specified onsite response levels are designed to reduce downtime and increase peace of mind.

Why choose Opus Team for your IT Support?

  • Guaranteed SLAs – we will respond to any critical fault within 1 working hour, and any other fault within 4 working hours.
  • 100% Impartial – although we work with some of the best brands in the industry such as Microsoft, Dell, and Fortinet, we aren’t tied to a particular vendor.
  • Remote Access – the vast majority of problems can be remediated remotely, dealing with the issue directly for faster resolution of faults.
  • 24/7 Monitoring of Network Critical Software – most faults are predictable; that’s why we proactively monitor and scan for potential faults so that we can fix any issues before they impact your business.
  • Basic Anti-virus & Anti-spyware Management and Maintenance – we ensure that your computers are always protected and up-to-date at all times. We also consistently monitor your security software so that if you do have a problem, we can deal with it straight away.
  • Free Security Audit – we will analyse and assess your business’ IT network to identify any potential flaws, concerns or bad practices.

 

We have been using Opus Team for IT Support for the last six years. During this time their attention to detail has been impeccable, coupled with keen customer service. Any problems we may have are quickly and courteously resolved and are always followed up to ensure we are OK. Most issues can be dealt with over the phone, but on occasion Opus Engineers have been more than happy to call in on us to resolve the problem. Opus are approachable, knowledgeable and friendly.

Joanne Dyer, Quick Space Ltd

Customer Testimonial - Quick Space Ltd

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Opus Team IT Support Datasheet

Opus Team IT Support Datasheet

Opus Team are on hand to meet all your day-to-day IT support requirements while proactively monitoring your systems and networks to effectively manage any arising challenges.

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Opus Team IT Support Datasheet

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