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Mobile phones are an integral part of daily life and we increasingly take for granted the ability to communicate at any time, from any place, to anywhere  in the world. An expectation that has extended into the business environment, with the growth of mobility, remote working and BYOD trends.

With these new ways of working more and more business transactions are being conducted on mobile devices, and organisations are starting to realise that many calls are slipping through the net as workers turn to their mobiles as their communications tool of choice.

Mobile phones are an integral part of daily life and we increasingly take for granted the ability to communicate at any time, from any place, to anywhere  in the world. An expectation that has extended into the business environment, with the growth of mobility, remote working and BYOD trends.

With these new ways of working more and more business transactions are being conducted on mobile devices, and organisations are starting to realise that many calls are slipping through the net as workers turn to their mobiles as their communications tool of choice.

Call Recording isn’t just for compliance…

Certain businesses in the financial sector have had to record all transactional conversations, including those made on a mobile since 2010 in order to meet FCA regulations.

However, many organisations across the private and public sectors looking to improve efficiency and nullify disputes have also adopted mobile communications recording.

Regulations are about to get a lot more stringent…

However, businesses should be aware that the new European-wide MiFID II legislation is even more stringent and covers more communications, more organisations and more individuals than current rules!

From 2017, all calls related to ‘firm business’ – even internal ones, which were previously exempt – as well as text and other messages will need to be recorded and stored. Furthermore, organisations will need to keep some material for ‘at least’ five years.

Opus Team have a mobile call recording and data capture service that delivers so much more than comprehensive regulatory compliance.

  • Captures all mobile communication traffic – voice, SMS & IM
  • Compatible with any iOS, Android, Blackberry or Windows handset
  • No extra hardware required, just use the native dialler
  • Use with any network, anywhere in the world

Business benefits of Mobile Voice and Data Recording:

  • With multiple search fields recordings can be quickly retrieved by date/time, device calling, number called etc. for swift dispute resolution.
  • Our mobile voice and data recording solution is fully compliant with current and future compliance regulation providing peace-of-mind ahead of implementation of the stringent MiFID II regulations.
  • Recordings can be reviewed for quality to ensure that all clients have been dealt with professionally at all times.
  • The big data analytics capabilities of our solution allows organisations, to review and develop staff performance and track the history of deals.
  • With no need to change network or replace your SIM cards implementing our solution is simple.
  • Flexible deployment options mean businesses can choose to integrate their solution with existing in-house recording machines, VSmarts’ highly secure public Cloud servers, or with your chosen fully hosted private cloud environment. Choosing VSmarts’ cloud storage helps companies manage the sheer volume of data that will need to be stored as new regulations will dictate that some material needs to be kept for five or seven years after the end of a client relationship.
  • VSmarts’ global VoIP network, means businesses can virtually eliminate international mobile call charges.
  • Protect your customers, staff and investors with whitelisting of personal numbers and instant or on demand email recordings of crucial conversations.

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Mobile Voice & Data Recording Solutions

Mobile Voice & Data Recording Solutions

Opus Teams’ mobile call recording and data capture solution VSmart delivers so much more than comprehensive regulatory compliance.

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Mobile Voice & Data Recording Solutions

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