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Businesses today are faced with many challenges; retaining existing customers, controlling costs and seeking competitive advantages, and challenging economic environments and highly competitive markets only add to that difficulty.

Combat these challenges with real-time, interactive reporting and evaluation of your calls for in-depth business analysis, and greater control over your call handling. (more…)

Businesses today are faced with many challenges; retaining existing customers, controlling costs and seeking competitive advantages, and challenging economic environments and highly competitive markets only add to that difficulty.

Combat these challenges with real-time, interactive reporting and evaluation of your calls for in-depth business analysis, and greater control over your call handling.

Call Management software is a simple to use, yet highly sophisticated management tool that lets an organisation see what is happening within their business when it comes to telephone usage and much more.

Opus Team offer call reporting and management solutions for formal and informal contact centres. Each system is customised according to your specifications for a solution that perfectly matches your business needs to help you run your business better, increase productivity and save you money.

Call Management Solutions

Business benefits of Call Management Solutions:

Reduce Costs
With Call Management you can reconcile your phone bill by seeing reports that show the phone calls you actually made, by number, call duration, which extension made the call. More significantly, you can block calls to unauthorised numbers so you don’t get caught out with large bills.

Retain Customers
Increase customer satisfaction and retention by helping you ensure that all calls are answered quickly and handled efficiently.

Improve Performance
Wallboard displays allow you to see at a glance how an agent and the contact centre are performing, ensuring you deliver the best possible levels of customer service with agent and call evaluation.

Fraud Protection
Hacking of phone systems is on the increase. Call Management can help protect you against this fraud by highlighting any irregular call patterns to minimise fraud costs.

Security
Determine who can access which parts of call information to protect customers’ privacy.

Refine Operations and Processes
Call Management software can really help your business identify weaknesses in operations and turn them into strengths with its comprehensive reporting in real-time, and over time.

 

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Call Management Datasheet

Call Management Datasheet

Managing your businesses calls should be as easy as managing your emails. Call Management software is a simple to use, yet highly sophisticated management tool that lets an organisation see what is happening within their business when it comes to telephone usage and much more.

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Call Management Datasheet

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