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Call recording solutions provide businesses with a way to record, store and play back all their inbound and outbound calls in high-quality stereo sound.

It is becoming an increasingly popular option among organisations of all sizes and industries because of its wide range of applications which can help businesses gain a competitive advantage and protect both themselves and their employees. (more…)

Call recording solutions provide businesses with a way to record, store and play back all their inbound and outbound calls in high-quality stereo sound.

It is becoming an increasingly popular option among organisations of all sizes and industries because of its wide range of applications which can help businesses gain a competitive advantage and protect both themselves and their employees.

  • Analyse interactions with your customers to understand their requirements better.
  • Use for staff training and development.
  • Customer quality control and business development.
  • Liability protection and dispute resolution.
  • Demonstrate regulatory compliance.

Our Call Recording Solutions

Opus Team provides an extensive range of call recording solutions that can be tailored to work specifically for your business structure and needs.

All of our powerful and easy to use solutions are packed with innovative features to record, search, play and archive your telephone call recordings. They work with all technologies – ISDN, SIP and VoIP, in whatever combination you have, and with a range of IP and Traditional PBX telephone systems.

Features and benefits

  • Rule-based recording – only record what you need; include/exclude certain extensions, users or telephone numbers.
  • Call answering and announcing – you can set the software to answer a call and play an announcement before sending the call to the telephone system.
  • Networking facility – access calls from multiple sites and replay them centrally.
  • Sophisticated search – find calls quickly by; time, date, duration CLI, DDI & dialled number.
  • Secure – recordings can be compressed and encrypted for tamper proof recording.

Businesses that take card payments over the phone must be aware of PCI Compliance when considering call recording solutions.

To be PCI compliant, businesses are required to prevent customer payment data from being exposed to agents and from being recorded and stored.

Learn more about PCI compliance rules and becoming compliant

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Smartphone Call Recording

Ask us about our Smartphone voice and data recording solutions…

Opus Team offer a solution that captures and records all voice calls, voicemail, text and instant messages sent to and from your mobile device.

Especially important for organisations in the Financial Services industry to ensure that users adhere to market regulations and also meet FCA, MiFID and BS 100008 standards.

Learn more about Smartphone Voice & Data Recording

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Call Recording Datasheet

Call Recording Datasheet

Call recording is becoming an increasingly popular option among organisations of all sizes and industries because of its wide range of applications which can help businesses gain a competitive advantage and protect both themselves and their employees.

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Call Recording Datasheet

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